About Us
Factory Direct Mattress is a family owned and operated local business for over 14 years (est. 2009).
Customers deal directly with our friendly staff from our front door right up to the delivery to your door, meaning we care all the way through.
We differ from the big franchises and factory outlets as they carry a huge over head which will be passed down to the customer naturally, We do our best to keep the over heads low to pass the savings back to our customers.
Our experience, product knowledge, and customer service give you the best options possible with purchasing your mattress. We also sleep on our own products and can give you honest feedback as we have personally been testing our range of mattresses and ensuring they are of the highest quality.
We can also cater to customers with special mattress needs. Our mattresses can help those with pressure point issues, mobility issues, posture and back issues, physical disabilities, light sleepers, hot sleepers, thickset people, and those requiring different support on the same bed.
We proudly support local Australian manufacturers by stocking Australian made mattresses which are made by some of Australia’s Award winning companies such as Comfort Sleep Bedding, Regency Bedding, Future sleep, Slumbercare and Therapedic.
This means the customers get the Best Mattress under the 1 roof with no bias to one or the other and combining with the best 10 Years warranties on the market and good old fashioned service will give you the confidence to come and see for yourself.
We are here to educate you on mattresses so you can make the best choice.
Regards,
Factory Direct Mattress Team.
Previous
Next
Our Reviews
Very happy with the purchase of my new mattress with the help of Rashed. He was very helpful in explaining the differences in each one and went above and beyond to deliver the mattress. Would highly recommend!
Highly recommend Factory Direct Mattress. Competitive prices and amazingly friendly service. Great communication. Run by diligent owners who work hard to deliver top quality service. I’d order from this company again and I recommend them to friends and family 100%. Thank you for helping me out with my Slumbercare Luxury isleep mattress. I am loving it!
A truely professional service with expertise surpassing the major bedding/mattress companies. Waasi the business owner took the time to walk through the various models & technicalities behind each to find our perfect match. The knowledge, service & respect was surprisingly comfortable.Factory Direct Mattress is second to none…& the quality & price out shines the retail experts!A must 5 Stars.Greg
SUPER COMFY MATTRESS!!!AMAZING SERVICE!!!HIGHLY RECOMMEND!!!My housemate recommended them to me. So many good things to say about these guys!! Rasheed took the time to make sure I had the right mattress for my needs and throughout the whole process.They are a family owned business who are dedicated to giving their customers the best service and care, with quality mattresses, and good prices. Very happy with my purchase, I will definitely be going back for my next mattress.
I bought the sleep master statesman mattress recently. I am very pleased with it. It was half the price I was going to pay elsewhere. Rashed was a pleasure to deal with, very knowledgeable about mattresses and was a great help in my decision making process.He gave me all the time I needed and no pressure at all. I would highly recommend Factory Direct Mattress. I will definitely come again 🙂
These guys know their stuff in and out. Waseel patiently took us through the mattresses that were within our budget and postural needs. We were encouraged to lie on the mattresses to have a good feel of them before making our decision. He also thoroughly explained the science behind good mattresses with cross-section samples. The delivery team led by Rashid was equally awesome. Bed frames and mattresses are heavyweight stuff and he skillfully slid them through the hallway and set them up in the rooms without a sweat. It was a fast and clean job done right. They're well worth a visit!
I cannot recommend Factory Direct Mattress in Eumemmerring highly enough! Waasi and his team are extremely knowledgeable, professional and provide the best customer service I’ve experienced in years. I have now purchased 3 mattresses over the last 13 years from this business and am beyond happy with the quality of mattresses they provide. The mattresses out last the guarantee. I cannot recommend them highly enough. For quality, value and service I would not go anywhere else! Thank you again
What a pleasure to deal with Rashed. Was looking for a good quality mattress for our granddaughter as she was getting a new bed for her birthday & we wanted her to have a good quality mattress. Rashed took the time to explain the ins & outs of a mattress. It was great to get such in depth information. The service didn’t stop after I purchased from him. He agreed to have it delivered asap as we wanted to surprise her. He even left her an added gift himself. Thank you so much!Would highly recommend FDM to family & friends. Will see you again shortly for another mattress for our grandson.Excellent products & service.
Well deserved 5 stars!I've been mattress shopping to all big brands and range of small stores and found Factory Direct Mattress to be one of the best place in overall experience.These guys genuinely listen to your needs and suggests appropriate mattress within your range.Got extensive range of quality Australian made mattresses.They don't push or rush you to get a sale.They don't show frustration or make you feel awkward if you ask a lot of questions and still don't end up buying on the spot.They try to work around your convenience when it comes to delivery.All that at reasonable prices.To anyone who is out mattress shopping, I would highly recommend pay a visit to this place.
Very professional and friendly service, explains everything to detail, never pushing you to commit, fantastic selection of quality mattresses. Would recommend this outlet to all my family and friends.Good luck Wasee.
Wassi and the team are amazing, they helped me every step of the way to find the perfect mattress for me.Great quality, super comfortable and affordable price!Have slept like a baby ever since.
Thank you Waasi, appreciate your patience waiting for me to decide. I haven’t purchased a mattress in years hence I’m not up with the mattress technology. You provided genuine, REAL customer service – like how it should be. The queen-size Statesman Comfort Sleep feels like a dream from day one. Not only did I walk out of the store with a great mattress, I walked out educated and feeling content that this investment is a small price to pay for proper sleep. Thank you again.
Highly recommended, good customer service. Brother rasheed and wasi are very friendly. We got 2 mattress in very cheap price and very comfortable. 10 year warranty with free delivery.. you can’t find like this offer. Go and grap you mattress from their shop.
I wanted to sincerely thank Rashed for his amazing service and taking the time to explain his products thoroughly! Really appreciated your honesty!Reasonably priced, and I gained free delivery as well! I will definitely recommend you guys to family and friends!Thanks again!!
Factory direct Mattress is amazing to deal with. Excellent customer service an advise The mattresses we purchased are extremely comfortable. Highly recommended to anyone looking to purchase a new mattress.
A simple but accommodating range of mattresses, with a very affordable price range. A family dynamic with how much the staff CARE about creating the best sleep FOR YOU! so you can feel your best every morning. Very knowledgeable with their products, can't recommend these guys enough. I will be returning whenever the time calls and I will be sending all my friends and family over here. Please do yourself a favour and go see them!
We got an incredible king-size medium-feel mattress at a great price! My pregnant partner raves about its a lot better than our old mattress. Outstanding customer service with a family vibe. Waasi gave us a proper mattress education and knows how to make the customer feel valued. Don't hesitate to go with them. In our comparison shopping for a similar mattress from Snooze or OMF we probably saved $300-$400+. Great value.
I’ve bought a few mattresses here over the years. The prices are awesome, but if I’m completely honest, it’s the customer service that keeps me coming back. The guys are very knowledgeable and easy going, always leave with a smile on my face. 10/10 will buy again. Keep up the great work guys!!
